Terms & Conditions
COVID-19 UPDATE - Due to COVID-19, your destination(s) may implement additional travel restrictions and requirements. These may include wearing a mask or cloth face covering, participation in thermal scans or other requirements. We recommend that all travelers bring their own mask or cloth face covering. In addition, there may be limitations relating to lodging, flights, ground transportation and activities. Certain services and amenities may be reduced or unavailable as a result of changing circumstances. For the most current information and before finalizing your travel plans, refer to local and national public health guidelines. Please note that any public location where people are present provides an inherent risk of exposure to COVID-19 and Emmy Blue cannot guarantee that you will not be exposed during your visit. By booking your travel package, you acknowledge and agree that you assume these inherent risks associated with travel.
INTERNATIONAL TRAVEL COVID UPDATE (Excluding Puerto Rico and U.S. Virgin Islands) - Starting January 26, 2021, air travelers 2 years of age and older will be required to present a negative COVID-19 test result to the airline prior to boarding international flights bound for the United States. For the most current information refer to CDC guidelines.
Travelers who have received a COVID-19 vaccine are required to provide a negative COVID-19 test. Emmy Blue cannot guarantee that COVID-19 PCR and antigen tests will be available in international destinations. By booking your travel package, you acknowledge and agree that you assume these inherent risks associated with international travel.
Travel to Hawaii: As this is a fluid situation, the following website will acquaint you with the latest safety protocols and precautions you will need to adhere to before flying to Hawaii and while on the Islands: https://www.gohawaii.com/safe-travels.
REQUIRED DOCUMENTS FOR TRAVEL
PROOF OF IDENTITY – For U.S. citizens, government-issued photo ID is required for all travel, both domestic and international. Effective May 3, 2023, all travelers 18 years of age and older will need a REAL ID compliant driver’s license or other approved identification to fly within the United States. A REAL ID compliant driver’s license is generally marked with a star in the upper portion of the card. If you are unsure if your card is REAL ID compliant, contact your state driver’s license agency to verify or to obtain information on getting a REAL ID compliant card.
PASSPORT INFORMATION – Passports are required for international travel. You will not be permitted to depart without necessary documentation. There may be additional requirements for international travel, such as inoculations or visas, and some countries require that passports be valid for six months or longer beyond your stay in the country. Passport and entry requirements are subject to change at any time without notice. For the most current information on passport and entry requirements, please visit the official website for the U.S. Department of State. Special travel documents are required for children traveling with or without their parents. If you are traveling with children, please check with the airline or cruise line prior to departure. If you are not a U.S. citizen, you must contact the consulate of the country you are visiting (including Canada, www.cic.gc.ca/english/visit/visas.asp) to inquire about visa requirements. You must also contact the Immigration and Naturalization Service (1-800-375-5283, www.uscis.gov) for re-entry requirements into the United States.
AIRLINE INFORMATION – For airline baggage fees and policies, click here. Baggage allowances and fees vary by airline. If baggage fees do apply, this cost will be additional and must be paid directly to the airline. By purchasing an airline ticket, the passenger agrees to the terms and conditions of the airlines' contract of carriage, which can be viewed on the airline's website.
In all cases, airlines may change flight schedules, aircraft, seat assignments, and alter or omit stopping points en route. Such changes or omissions are at the sole discretion of the airline and are outside the control of Emmy Blue. It is recommended that you reconfirm your flight information and check-in for your flights at the airline's website 24 hours prior to your scheduled departure. Failure to use any portion of your airline reservation may result in automatic cancellation for all continuing and return flights. In all cases, unless additional time is required by the airline, it is important to arrive at the airport at least 90 minutes prior to departure for domestic flights and three hours prior to departure for international flights. Latecomers may lose their assigned seat or be denied boarding at their own expense. Choice of complimentary pre-reserved seat assignments may be limited at the time flight reservations are confirmed, and may not be assignable until check-in. For a fee, airlines may offer additional pre-reserved seat assignments, which may be purchased directly on the airline's website. Seat assignments are at the sole discretion of the airline and are subject to change by the airline without notice. Emmy Blue cannot guarantee seat assignments. When making an airline reservation, the Transportation Security Administration (TSA) requires the collection of your date of birth, gender and full name as it appears on the government-issued photo identification you'll use when traveling. Failure to provide this information will prohibit a ticket from being issued and may result in the cancellation of airline reservations.
If flying from Canada and you are denied boarding or your baggage is lost or damaged, you may be entitled to certain standards of treatment and compensation under the Air Passenger Protection Regulations. For more information about your passenger rights please contact your air carrier or visit the Canada Transportation Agency’s website.
TRAVEL HEALTH INFORMATION – For the most current worldwide health information, consult your family physician or the official website for the Centers for Disease Control and Prevention at www.cdc.gov/travel or by phone at 1-800-232-4636. You'll find information on recent outbreaks, required vaccinations, safe food and water tips, insect protection, illness and injury abroad, and more.
TRIP PROTECTION – CHOOSE TRAVEL GUARD NOW, REST EASY LATER: A Travel Guard travel insurance plan can help cover your vacation investment, offset expenses from travel mishaps and provide you with emergency travel assistance.
DOCUMENTS – For hotel (Room-Only) reservations, rental car reservations, land-only packages or air-inclusive packages (excluding: guided vacations, Disneyland® Resort packages, and specialty vacations), each of the services you purchased and/or reserved will be outlined on your invoice. Therefore, the invoice is the only document you’ll need to carry with you as you travel. Cruise documents are offered electronically 75 days prior to departure for Azamara Club Cruises, Carnival Cruise Line, Celebrity Cruises, Holland America Line, Norwegian Cruise Line, Princess Cruises and Royal Caribbean. Electronic documents are issued through the cruise line's online check-in process. All other cruise line documents will be mailed approximately 14 days prior to sailing. Please check your documents to confirm accuracy of all information. If there are any discrepancies on your documents, call Emmy Blue immediately.
LATE BOOKINGS – For all package and cruise bookings made within seven days of departure, an email address must be provided so electronic documents can be sent. Emmy Blue is unable to accept hotel bookings that are on request within seven days of the departure date.
REQUESTS – Specific requests must be made at the time of booking and are subject to availability at the time of check-in. Seat assignments and bedding requests cannot be guaranteed. Some hotels and cruise lines impose an additional charge if a crib, a roll-away or a refrigerator is required, payable by the guest directly to the hotel or cruise line.
2% REWARDS FOR EXECUTIVE MEMBERS – For Executive Member purchases made directly from Emmy Blue, a 2% Reward will be earned and applied after travel is completed. Must be an Executive Member when travel starts. Excludes taxes, fees, surcharges, gratuities, trip protection, and portions of travel purchased through a third party such as activities, tours, baggage fees, upgrades, rental car equipment, resort charges, port charges, resort and cruise line fees and similar extras. Other terms, conditions and exclusions applicable to the 2% Reward apply. Executive Member Added Benefit, if applicable, is valid for the Primary Cardholder only.
REVISIONS AND CANCELLATIONS, REFUNDS AND PRICING – Should you need to change or cancel your reservation, or any information provided as part of the reservation, please call Emmy Blue as soon as possible. Revisions, cancellations, and refund policies vary by airline, cruise line, hotel, and other suppliers. In all instances, no-shows are nonrefundable.
PACKAGE REVISIONS – Any changes made to your package reservation after the initial booking date will result in supplier fees, if applicable. Changes to the flight schedule may be allowed, subject to change fees and additional fare collection, as dictated by the airline. Some ticket rules do not allow changes. You may be required to cancel your existing airline reservation and rebook a new reservation at applicable fares. Please note that airlines do not allow rate reductions once your airline tickets have been paid in full.
PACKAGE CANCELLATIONS – Cancellation of your package will result in supplier fees, if applicable. Cancellation of the flight(s) portion of your package may be nonrefundable and nontransferable. In some cases, the value on the cancelled airline tickets may be used to rebook future air travel at a later date. Airline fees will apply on a rebooked ticket. The rebooked ticket must be on the same airline and travel must be completed within one year of the date that the original ticket was issued. Other restrictions may apply. Changes to the flight schedule may be allowed, subject to change fees and additional fare collection, as dictated by the airline. Some ticket rules do not allow changes. You may be required to cancel your existing airline reservation and rebook a new reservation at applicable fares.
CRUISE REVISIONS – Any changes made to your cruise reservation after the initial booking date will result in supplier fees, if applicable. Please note that the cruise lines do not allow any rate reductions once penalties commence or once your cruise is paid in full. Any changes to the flight(s) portion of your cruise will result in airline change fees and additional fare collection, if applicable. Please note that airlines do not allow rate reductions once your airline tickets have been paid in full.
CRUISE CANCELLATIONS – Cancellation of your cruise could result in a loss of deposit, full payment and/or administrative fees. Please see the cruise line’s specific terms and conditions for exact penalties. Cancellation of the Emmy Blue flight(s) portion of your cruise is nonrefundable. The value on the canceled airline tickets may be used to rebook future air travel at a later date. Airline change fees will apply on a rebooked ticket. The rebooked ticket must be on the same airline and travel must be completed within one year of the date that the original ticket was issued. Other restrictions may apply. Please see the cruise line’s specific terms and conditions for flight(s) purchased via the cruise line.
REFUNDS – Refund restrictions and policies for unused travel or vacation components vary by airline, by supplier, by season and according to promotional rules and are subject to applicable rules of each supplier. Trip protection premiums, airfare and some supplier fees are not refundable. Please inquire about refunds at the time of booking, and prior to any revisions or cancellation.
RENTAL CARS – All car rentals are subject to the rules and regulations of the car rental company. Late returns and returns to alternate locations are subject to charges or penalties paid by the renter directly to the car rental company. Cars are available for rental to individuals 25 years or older (exceptions apply) holding a valid driver's license. A surcharge may be added for drivers less than 25 years of age. Rates exclude gas, optional insurance coverage, and some applicable taxes and surcharges. Any additional fees assessed at the time of booking, which cannot be prepaid, will be collected at the time of rental. The car rental company requires the imprint of a valid credit card in the renter’s name as security to cover incidentals. Auto insurance is the responsibility of the registered driver. Additional drivers must be 25 years of age and will be charged an additional rental fee.
HOTEL ROOM-ONLY RESERVATIONS PRICES - Unless otherwise stated, all prices are per room, in U.S. dollars and based on occupancy searched. All prices are valid for travel as specified, are valid for new bookings only. Please read the Hotel Advisory, if applicable, for important information and additional terms and conditions that may affect your price and/or reservation. A valid credit card is required to make a reservation. The credit card may be authorized or charged based on the deposit or payment requirements listed in the terms at the time of booking. The hotel is the merchant of record, and will be reflected on your credit card bank statement. A credit card guarantee may be authorized for payment within 24 hours prior to check-in. The balance owed on the reservation (if not prepaid) must be paid directly to the hotel at the time of checkout. Credit card authorization will be required upon check-in for room charges, taxes, deposit, applicable fees and incidentals. Changes, cancellations, and no-shows may result in fees or changes to the price and inclusions. Additional surcharges (noted in the Hotel Advisory), restrictions, foreign currency fluctuations and blackout dates may apply. For all reservations, any government-imposed increases in fees or taxes are the guest’s responsibility to pay, even if the booking is paid in full. Any increases in fees or surcharges that are imposed by the hotel are outside the control of Emmy Blue and are the guest’s responsibility to pay. Unless otherwise noted, offers are not combinable with select rate codes, coupons or other offers. Any unused portion(s) of inclusions are nontransferable, nonrefundable and not redeemable for cash.
Unless indicated, prices do not include airfare, gratuities, gasoline, optional insurance, underage/additional driver charges, upgrades, car rental drop charges, infant child seats, meals, telephone calls, some resort service fees, any personal or incidental items, or any other features not listed except where otherwise noted. Additionally, cruise prices do not include transfers, administrative fees, taxes, port expenses (TF& PE) and gratuities.
PACKAGES, CRUISES, THEME PARKS AND SPECIALTY PRICES - All prices are valid for travel as specified, are valid for new bookings only. Prices for land components, cruise components and packages (a package is defined as a hotel stay booked in the same itinerary with another component, including, but not limited to: airfare, rental car, theme park ticket or ground transportation) are subject to change until reservations are confirmed along with payment of an applicable per-person deposit. Airfare prices and flight availability are subject to change without notice until paid in full. Seasonal and fuel or energy surcharges, restrictions, foreign currency fluctuations and blackout dates may apply. The exact price depends upon the day of departure, departure city, length of stay, ship, hotel, room or stateroom type, or other inclusions including, but not limited to, airfare, transfers, rental cars, taxes or administrative fees. For all bookings, any government-imposed increases in fees or taxes are the passenger’s responsibility to pay, even if the booking is paid in full. Any increases in fees or surcharges that are imposed by our travel suppliers and are outside the control of Emmy Blue are the passenger’s responsibility to pay. Unless otherwise noted, offers are not combinable with select rate codes, coupons or other offers. Hotel stays that are part of a package are not eligible for hotel loyalty programs, points or benefits. Any unused portion(s) of inclusions are nontransferable, nonrefundable and not redeemable for cash. Emmy Blue disclaims liability for any inaccuracies or typographical errors.
DEPOSITS AND PAYMENTS
FORMS OF PAYMENT – Visa® and MasterCard are the only acceptable forms of payment accepted at Emmy Blue for cruise or vacation package bookings. Please note, when using an airline credit card to make payment, airline benefits (i.e., waived baggage fees, mileage points, etc.) may not apply.
FINAL PAYMENT – Cruise bookings require full payment between 90 and 160 days prior to sailing, depending on the cruise line. Full payment is due 45 days prior to departure for all other packages unless otherwise specified by individual suppliers.
- Packages: $100 per person plus applicable hotel or other deposits.
- Packages with airfare: $100 per person plus cost of airfare.
- Cruises: deposit varies by cruise line and fare type.
- Hotel (Room-Only) Reservations: Deposit and payment requirements vary by hotel, travel date, and rate type. For details, refer to the deposit terms during the booking process.
- Other vacation deposits vary by vacation type; please inquire at time of booking.
Insurance premiums and certain deposits, administrative fees and/or supplier fees are not refundable. A damage deposit also may be required at the time of booking for certain packages.
TIMESHARE ADVISORY – When you arrive at your destination, even before you leave the customs area, you may be approached by many aggressive timeshare sales agents. Timeshare sales agents are very persistent and may entice you with offers of complimentary breakfasts, free transfers, discounted tours, etc., in exchange for your attendance at a presentation designed to sell their property. Timeshare selling can and does take place in many locations, including the airport, hotel lobbies, and even on the beaches and streets. These sales agents are in no way associated with your ground transportation operator or with Emmy Blue. Please refer to your travel itinerary for information on how to identify your transfer company representative and where to meet them upon arrival at your destination. This will ensure that your transfer arrangements are handled professionally by the company contracted by Emmy Blue. Most hotels have a timeshare division and these sales people also use aggressive tactics. Emmy Blue strongly advises you to refrain from accepting free or discounted offers from sales agents as such offers require your attendance at an intense timeshare sales presentation. It is recommended that you do not participate in a timeshare presentation.
DISCLAIMER OF LIABILITY – As of the date of this publication, all information is thought to be accurate, available and current. The information, products and services published herein may include inaccuracies or typographical errors. Emmy Blue does not guarantee the accuracy of, and disclaims liability for, any inaccuracies, including (but not limited to) the price, information and description of the products and services described herein. The services provided herein are furnished by independent contractors who are not employees of, or joint ventures with, Emmy Blue. Emmy Blue is not liable for the acts, errors, omissions, representations, warranties, breaches or negligence of any supplier or any personal injuries, death, property damage or other damages or expenses resulting from causes outside of Emmy Blue's control. Emmy Blue shall not be responsible for travel delays or cancellations or for any illness, death, injury, damage or loss of vacation time arising therefrom. Emmy Blue shall not be liable for any injuries, damages or losses caused to any traveler in connection with or by supplier employees or contractors, terrorist activities, social or labor unrest, mechanical or construction failures or difficulties, diseases, local laws, climactic conditions, criminal acts or abnormal conditions or developments, or any other actions, omissions, or conditions outside the control of Emmy Blue. By participating in any Sightseeing Tours, such participant confirms that they, and any minor children for whom they are responsible, are physically and mentally capable of such participation and that they have no medical or health conditions that would make such participation inappropriate. Such participants ASSUME FULL RESPONSIBILITY for all damage, loss or injury to themselves and any such minor child and also ASSUME THE RISKS of all personal injury, accident or illness to themselves and any such minor child. Under no circumstances, including but not limited to the negligence of others, shall Emmy Blue be liable for any injury or damage to such participants or minor children. Traveler assumes complete and full responsibility for checking and verifying any and all passport, visa, inoculations or other entry requirements of each destination, as well as re-entry into the U.S., and all safety or security conditions at such destinations, in connection with the proposed travel. For information concerning possible dangers at international destinations, visit the Travel Advisories section of Travel.State.Gov.